​Last updated: November 13, 2018
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If you do not agree with the terms of this Privacy Policy, please do not access the Mobiqam® (referred to as ‘us’, ‘we’, or ‘our’) site. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website www.mobiqam.com, including any other media form, media channel, mobile website related or connected thereto (collectively referred to as the ‘site’). Please read this Privacy Policy carefully before using the site. 

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the ‘Last Updated’ date of this policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the site, and you waive the right to receive specific notice of each such change or modification. 

​You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subjected to, and will be deemed to have accepted the changes in any revised Privacy Policy.

Personal information
When you apply for one of our services by filling in a contact form, we ask you to fill in some personal information. This information is necessary to provide you with the requested service. The data is saved on secured servers of The Safe Group, as Mobiqam is a product of The Safe Group, or on a server of a third party. 

Communication
Whenever you send us an email, it is possible that we hold on to these messages. Sometimes we request additional information when this is relevant to the situation. This allows us to process your questions and answer your requests properly.

Cookies
We collect cookies to gain more insight into our clientele so that we can adjust our services accordingly. To do so, we use tools such as cookies (small text files that are stored on your computer or mobile device), to analyse how visitors use our site. The hereby gathered information on how one uses our site can be transferred to The Safe Group’s secure servers or those of a third party.

We use this information to track how you use the site, to set up reports on our website activity and to offer services in relation to website activity and Internet usage, to adjust content and advertising accordingly and to offer social media functionalities. We also share this information with our trusted social media, advertising and analysis partners.

Purposes
We do not collect or use information for other purposes than those stated in this Privacy Policy unless you granted permission to do otherwise.
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Third party
The information will not be shared with third parties, only in the specific cases mentioned below. Our employees are obliged to respect the confidentiality of your personal information. We use certain tools for our daily means in which personal information is used and stored:

• MailChimp: online marketing tool for email communication
  Whenever a user spends 20 seconds on our website, a pop-up appears with the request to subscribe to our newsletter.
• Exact Online: online accountancy software​

Information Collection And Use
We offer all site users the possibility to request, change or delete one’s personal information that has been granted to us.
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Newsletter
At the bottom of every email you can find more details on, and the included possibility to change your personal profile or to unsubscribe from the newsletter service.

Communication
If you want to alter your information or if you want to delete your information from our files, you can always contact us. Our contact information is listed below.

Cookies
Most browsers are set up to accept cookies, but you can always set up your browser to refuse the storage of cookies, or to indicate when a cookie is sent. However, it is possible that some functions and services on our, and other, website won’t function properly. How you can set this up is explained here:

• Chrome
• Firefox
• Internet Explorer
• Edge
• Safari (iOS)
• Safari (macOS)
  
  

Type of cookies used

• Functional cookies:  Our website works best when this type of cookies can be stored.

• Analysing cookies: ​We use these cookies to measure and analyse how you’ve found our website. By using this info we can optimize the user experience.
• Marketing cookies: By using marketing cookies, such as Facebook Pixel, we analyse and optimize our marketing efforts.

Name: Facebook pixel
Type: Marketing cookie
Purpose: Optimise our advertisements through Facebook
Retention period: max. 2 years

Name: Google Analytics
Type: Analysing cookie
Purpose: Analyse the number of website visitors and the corresponding behaviour on our website in order to be able to improve the experience.
Retention period: max. 2 years

Name: Hotjar
Type: Analysing cookie
Purpose: Analyse visitor’s behaviour on our website.
Retention period: 1 year

Name: Google Tag Manager
Type: Functional cookie
Purpose: Improve the website by using tags
Retention period: max. 2 years

The gathered data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Questions and feedback
If you have any questions regarding this Privacy Policy, feel free to contact us:

Mobiqam
Kempische Steenweg 293/18, B-3500 Hasselt, Belgium
+32 11 49 45 49
by email